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TERMS & CONDITIONS

Terms & Conditions

Effective Date: January 1, 2025
Last Updated: May 1, 2025

Welcome to ProTouch X. By booking or receiving services from us, you agree to the following Terms & Conditions. Please read them carefully.

 

By booking a service with ProTouch X, you acknowledge and agree to the following terms and conditions:

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1. Service Scope

  • All detailing services are performed by trained professionals using certified waterless cleaning products designed to be environmentally friendly and safe for vehicle surfaces.

  • Services include exterior and/or interior detailing as outlined in your booking confirmation. Service availability may vary based on location and vehicle condition.
     

2. Bookings & Scheduling

  • Bookings must be made in advance via our website, mobile platform, or through an authorized ProTouch X representative.

  • You agree to have your vehicle legally parked in a safe, accessible location at the time of service (e.g., driveways, office parking lots, EV charging stations).

  • You are responsible for providing accurate vehicle information and contact details.
     

3. Cancellations & Rescheduling

  • Changes or cancellations must be made at least 2 hours prior to your scheduled appointment.

  • If canceled late or if the vehicle is inaccessible at the time of service, a call-out fee may apply or prepayment may be forfeited.

  • ProTouch X may reschedule or cancel services due to unsafe conditions, inclement weather, or restricted access.
     

4. Payment Terms

  • Payment is due immediately upon service completion, unless prepaid online.

  • We accept major credit/debit cards, mobile payment apps, and authorized digital wallets.

  • Gratuity is optional and appreciated for excellent service.
     

5. Service Limitations & Liability

  • While we use scratch-safe microfiber techniques, ProTouch X is not liable for:

    • Pre-existing damage including dents, swirl marks, or fragile paint.

    • Damage caused by worn or degraded trim, mirrors, or accessories.

    • Loss or damage to personal property left in the vehicle.

  • We do not offer paint correction or body repair services.
     

6. Insurance & Independent Contractors

  • All services are performed by insured independent contractors trained and vetted by ProTouch X.

  • ProTouch X holds General Liability Insurance, which does not include Garage Keepers Legal Liability (as vehicles are not stored, driven, or taken into custody).

  • Vehicles remain parked and stationary during the service.
     

7. Refusal of Service

ProTouch X reserves the right to refuse or cancel service if:

  • The vehicle is excessively soiled (e.g., mold, biohazards, pet waste).

  • The vehicle is illegally parked or in an unsafe location.

  • The technician deems the site to pose a health or safety risk.

  • Environmental conditions (e.g., wind, rain) make service unsafe or ineffective.
     

8. Damage Claims

  • Any service-related damage must be reported in writing within 24 hours of the completed service, including supporting photographs.

  • We will investigate all claims in good faith. Claims submitted after 24 hours may not be eligible for review.

  • Our technicians document the vehicle condition before and after service to ensure transparency and accountability.
     

9. Photo Documentation

  • For quality control and transparency, ProTouch X may take photos of your vehicle before and after service.

  • These images are stored securely and may be used for internal training, damage verification, or marketing (with identifying details removed).

  • By booking a service, you consent to this process unless otherwise stated in writing.
     

10. Privacy Policy

  • We respect your privacy. Any personal information collected (name, email, location, payment details) is used solely to provide service and support.

  • We do not sell or share customer data with third parties, except as required by law or payment processors.

  • For full details, please refer to our Privacy Policy.

📌 By booking a service with ProTouch X, or by using the website www.protouchx.com, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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